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General Terms and Conditions


Preliminary provisions

The General Terms and Conditions (hereinafter “GTC”) define the conditions, rules and method of operation, obligations and responsibilities of legal entities and natural persons as buyers when procuring the services of vehicle rental and concluding service contracts. Based on GTC, the Parties agree on the rights and obligations of both Contracting Parties in the business relationship.


The Service Provider is the company Ruska dača d.o.o., Škrjančevo 1, 1235 Radomlje, which organises passenger transport according to the applicable regulations governing the relevant area. The Provider does not render the transport of persons under age (unaccompanied or without authorisation by their guardian).


The Client is any Contracting Party or, rather, an entity or person contracting a service offered by the provider. The Client is at the same the payer of the service. The Provider is not obliged to render services to anyone who does not agree with these General Terms and Conditions.

Rental services

Vehicles are intended, equipped and prepared for special and formal events. A vehicle may be hired only with a chauffeur, while the Rolls Royce Phantom 6 may also be hired with an escort. Vehicles are driven only by the Provider’s chauffeurs. The maximum number of passengers depends on the vehicle model and is indicated in the description. The Client must take into account the provisions laying down the maximum number of passengers.

Rental shall not be possible in case of a narrow road, a turning area of insufficient length, a macadam road, a slope that is too steep, snow, etc.

All passengers in the vehicle are insured. The Client or passengers are not allowed to force the driver to exceed the speed limit or to commit any other offence.

House pets are allowed in the vehicle only exceptionally under special terms and with a surcharge of €50. If there is room in the vehicle, the luggage is transported free of charge. It is not allowed to bring food and drinks in vehicles. It is not permitted to smoke and drink alcohol in the vehicle. In case of a violation, the Client is obliged to cover the costs of cleaning the vehicle interior.

If a hired vehicle is not available on the day of event due to force majeure, the Provider shall offer the Client some other vehicle, which shall be communicated to the Client as soon as possible. In such case, the Client may withdraw from the agreement. In such case, the Provider shall reimburse the security or rental fee paid in without interest and any other obligation.

The Client is responsible for checking and confirming the accuracy of dates, hours and all addresses relevant to the execution of a service.

The Provider shall strive to observe deadlines but shall not be held responsible for any delay due to unforeseeable traffic incidents or congestions, for limitations regarding accessibility to vehicles at any location or similar circumstances beyond its control.

In case of any interior or exterior damage to the vehicle caused by the Client, their guests or any other person related with the Client’s event, the cost of repair shall be borne in full by the Client. The chauffeur and escort reserve the right to terminate a reservation if the Client or passengers cause an excessive delay, are untidy or believed by the chauffeur as inappropriate for travel.

Reservations and payment

The Client shall order the vehicle rental service in writing or verbally in person, by phone, mail, internet or directly at the point of sale, whereby they agree with these General Terms and Conditions. A passenger may be registered for travel in the same manner by some other person (Client).

A reservation shall be binding and the Client may withdraw from it solely pursuant to the provisions of these General Terms and Conditions. Upon reservation, the Client shall be charged a security in the amount of 20% of the order value. Upon reservation, the Client shall submit their credit card information to the Provider for the event of damage caused to and in the vehicle. Vehicles and dates may be verbally booked for no more than 3 days. Upon the payment of the security and receipt of credit card information, a reservation shall be final. The security shall not be reimbursed if the Client cancels a service. The remaining amount of the order must be paid in full no later that one week before the rental. If the Client fails to pay the price of the entire order within that period, it shall be deemed that they have cancelled the service. The payment date shall be deemed to be the day on which the Provider receives payment to its transaction account.

The prices apply from the base along the Ljubljana ring road at Vič to the return to the same place.

Cancellation of a reservation

The Client may cancel a reservation only with a written notice to the Provider. In such case, the Provider shall retain the payment or request payment in a percentage of the service price with respect to the time preceding the execution of the service when it received the Client’s cancellation, i.e. according to the following chart:

Time until the execution of the service Percentage of the service price
1 day 100%
3 days 75%
1 week 50%
2 weeks full reimbursement of the payment

If the Provider withdraws from an agreement during service rendering due to violations on the part of the Client (inappropriate behaviour of passengers, damage in and to a vehicle caused by the Client or other persons related with the Client, etc.), it shall not be obliged to reimburse payment for the rental service.

Business secrecy

The Provider will consider all data and information deriving from the contracts concluded or related with the execution of concluded service provision agreements as business secrecy. This provision shall not apply to data that must be disclosed to eligible persons based on the applicable law.

Personal data protection

The Client hereby authorises the Provider and permits the latter to collect, store, process, use and disclose their personal data in relation to all Provider’s procedures. The Provider undertakes to protect all personal data of its clients/passengers pursuant to the applicable law governing personal data protection.

Complaints by clients/passengers

A client/passenger may lodge a complaint regarding the quality and method of service provision. They may submit a complaint in writing to the address of the company’s registered office within 15 days of a service rendered. The Provider must respond to a passenger’s complaint within 14 days of its receipt.

Validity and amendments to General Terms and Conditions

These General Terms and Conditions shall be valid as of the date of their publication on the website / The Provider reserves the right to amend any part of the General Terms and Conditions and instructions without prior or subsequent notice. Amended terms and conditions shall enter into force on the day they are published on the website.